Thank you for choosing Tehraav. As our garments are part of highly curated, limited-edition Signature Collections, every piece is crafted with exceptional care and exclusivity. To preserve the pristine quality and exclusivity of our collections, all sales are final. We maintain a strict No Return, No Refund policy.

To ensure the best shopping experience and the perfect fit, we kindly encourage you to review our detailed Size Guide, product descriptions, and images carefully before placing your order.

1. Cancellation Policy

We understand that plans can change. Orders may be cancelled within 2 hours of placement, provided the order has not entered the processing or shipping stage.

Once an order has been processed, packed, or dispatched from our studio, it cannot be cancelled, modified, or refunded.

2. Non-Eligible Scenarios

To maintain transparency and operational efficiency, returns, refunds, cancellations, or exchanges will not be accepted under the following circumstances:

• Incorrect Order Placement: Incorrect size, color, style, or variant selected during checkout.

• Color Variations: Minor differences in color, texture, embroidery, or finish due to screen settings, photography, lighting, or device display.

• Delivery Delays: Delays caused by courier partners, customs clearance, weather conditions, natural disasters, or other circumstances beyond our control.

• Sale & Promotional Products: Items purchased during sales, promotional events, clearance offers, or with discount codes.

• Successfully Delivered Orders: Orders that have been processed and delivered exactly as confirmed by the customer.

3. Damaged, Defective, or Incorrect Products

Although every garment undergoes strict quality inspection before dispatch, if you receive a damaged, defective, or incorrect item, please contact us at tehraavco@gmail.com within 24 hours of receiving your order.

To qualify for verification, the following conditions must be met:

Reporting Requirements

• The issue must be reported within 24 hours of the delivery timestamp.

• The order number must be included in your email.

Product Condition

The garment must be:

• Unused

• Unwashed

• Unaltered

• In its original packaging

• With all original tags and labels attached

Verification

Please provide:

• A clear unboxing video recorded from the moment the sealed package is opened (highly recommended).

• Clear photographs showing the issue.

• Your order number.

Failure to provide sufficient evidence may result in the claim being declined.

4. Resolution Process

Once our quality team reviews and approves your claim, we will offer one of the following solutions:

• A complimentary replacement of the same product (subject to stock availability), or

• Store Credit equal to the value of the approved item, which can be redeemed on a future purchase.

Refunds to the original payment method are not offered.

5. Our Commitment to Quality

At Tehraav, we are committed to delivering luxury fashion with uncompromising craftsmanship, premium quality, and meticulous attention to detail. Every garment is carefully inspected before dispatch to ensure it meets our highest standards.

While our Final Sale Policy helps preserve the exclusivity of our collections, our customer support team is always happy to assist you with:

• Product-related queries

• Size and fit guidance

• Fabric information

• Order assistance

• Shipping support

If you need any assistance, please contact us at:

Email: tehraavco@gmail.com

Important Notice

By placing an order with Tehraav, you acknowledge that you have read, understood, and agreed to our Shipping Policy, Returns & Exchange Policy, Terms of Service, and Privacy Policy.